Friday, March 7, 2008

Morning in a den of thieves


I've been putting off getting my brakes done for a while now. I took a couple of trips through the mountains of Arizona and New Mexico and had worn the pads down quite a bit.

So right after dropping the kids off at school I went up to the local brake check and braced myself for the hard sell.

I usually do my own brakes but since I have a sloping driveway and my jack doesn't lift the truck high enough to use my jack stands I don't want to risk having the damn car fall on me.

Anyway, I walked in and told them I wanted front brake pads and that's it.

Of course, they pull the tires off and brake nerd starts trying to tell me I need my rotors turned.

He was so full of shit that his eyes turned brown. I refused, telling him the rotors were fine and that I've worked on cars all my life.

The cheeky bastard wouldn't give up. He kept telling me that I was going to ruin my Anti-lock brakes and the car would shake itself to pieces if I didn't take his advice.

I repeated "No thank you" He said "well I'll have to clear this with my boss since you want to continue with this dangerous situation."

The rotor surfaces were very smooth but I knew they were counting on me being an ignorant fuck and falling for their scare tactics.

I sat down in the waiting room with my coffee and a book but I really couldn't enjoy it because the shop manager and brake nerd were busy screwing over this poor lady telling her that umpteen things were wrong with her car.

Funny thing was, when they told her she needed new brakes, she pulled out a receipt showing that they had just replaced them a month earlier. Turns out they lied and never fixed them then forgot. BUSTED! I was laughing a little when the crooks tried to blame it on a computer error.

I used to try to give people advice in these situations but I found out long ago that people don't appreciate it when I try to save them from being screwed; Plus I'd be denying them the opportunity to learn from their own experiences.

Finally, they pulled my truck around and I visually inspected each wheel to make sure they actually put brake pads on my vehicle. Brake nerd starts going on about the brakes grabbing and how I should be careful because I didn't take his advice. I had to laugh. The brakes were as smooth as silk. I called him on his shit and he knew it.

I've learned to never take a repair person of any type at their word. You have to check their story, watch every move they make and ask lots of questions. Evaluate a persons handshake and eye contact (or lack of it) before you do any business with them.

The world is filled with fucking thieves whether they wear a ski mask, a business suit or greasy overalls.

Watch out for these assholes or they'll get you too.

34 Comments:

At March 7, 2008 at 10:24 AM , Anonymous CrystalChick said...

Maybe the better business bureau would be interested in hearing of their practices.
I know some repair shops can be that way with women but I'm surprised they tried to mess with YOU.

What book were you trying to read??
On a lighter note... grandson just started crawling, check out the mini vid. Now the fun starts. LOL

 
At March 7, 2008 at 10:56 AM , Anonymous meleah rebeccah said...

I am clueless when it comes to cars. I would have fallen for all of it. hook.line.sinker= I am sucker.

And thats why MY DAD takes my car in for repairs!!!

You are lucky to be as informed as you are on this subject. I am sure there are a LOT of scams going on.

 
At March 7, 2008 at 11:31 AM , Anonymous DebbieKinIL said...

Sounds like these people are crooks and their repair "jobs" stand as a testimony to their excellent work!

Finding a repair place is hard work and then if you do know about your stuff (like you) it is even harder work convincing them to only repair the stuff you truly need done.

And the best tip was from the lady- keep your receipts!

I always use a credit card to pay (so you can despute the charge if they screw you)

In truth, I ALWAYS send my DH, to do the auto stuff. He's over 6 ft and really mean looking, sometimes he even scares me-LOL.

 
At March 7, 2008 at 11:39 AM , Anonymous FHB said...

You're soooo right. I'm goin' over to get my tires rotated and ballanced today, and I'll be rerady if they try that shit with me. Been therter, done that.

 
At March 7, 2008 at 12:14 PM , Anonymous Joker_SATX said...

Hammer,

This is the freakin Internet. Make sure that when you place public announcements like this one you give the shitholes name and address so that the rest of us don't fall into that shitpit should we breakdown in your neck of the woods.

Otherwise...Good for you! I love to see the good guys win for a change! If I was there with that old lady giving it to them, I would have gotten up and smacked one right on her lips for the effort!

 
At March 7, 2008 at 12:25 PM , Anonymous Mushy said...

Had a guy tell me I needed new struts on a '93 Cobra with only 12,000 miles. I said, no thanks...I'll keep an eye on them.

I took it to the dealership and they assured me there was nothing wrong with them.

Gotta what for assholes everywhere!

 
At March 7, 2008 at 12:57 PM , Anonymous tshsmom said...

One of the greatest blessings in life is finding a trustworthy mechanic!

 
At March 7, 2008 at 1:10 PM , Anonymous tweetey30 said...

Wow. Jeff and I had the oil changed on the car two weeks ago before we went to Madison WI and the guy doing the work started saying we needed a few things and Jeff was asking how much and such. The didnt have an estimate on hand and he looks at me and says no way. Even if it is a friend or supposed friend he said no way. People are out to get you if you arent careful.

 
At March 7, 2008 at 1:11 PM , Anonymous KB said...

I agree! I used to think they could see me coming a MILE away! It's awful when you know nothing about cars!! Then I started going to the 'little guys' - just one man on his own,working from home. They're great! Now I go to a bigger place, but I really like them and trust them =)

 
At March 7, 2008 at 1:26 PM , Anonymous Barbara(aka Layla) said...

Great advise. I know I've been ripped off a few times. I will not allow my mom to take her car in they totally take advantage of old people.

I hate it that our society is so full of people making money by stealing like this. Sigh.

 
At March 7, 2008 at 2:46 PM , Anonymous Jeannie said...

I amazed that you trusted them at all - but then, you know what you're looking at - me? I don't know a brake pad from a maxi pad.

I have called mechanics on their bs in spite of that - they don't like it much.

 
At March 7, 2008 at 3:02 PM , Anonymous leelee said...

the problem for me is, I couldn't tll you anything about brakes or break pads..I'd have no idea what to look for...perhaps its time to take auto mechanics 101??

:-\

 
At March 7, 2008 at 3:09 PM , Anonymous Burfica said...

I worked in the auto part business for many years and learned that.

When our brakes went bad, they did show us the rotors and big big grooves, real deep were dug in them. Yeah those we had to replace.

 
At March 7, 2008 at 5:07 PM , Anonymous terri said...

I guess that's why when we find someone we trust, we stick with them, even if the cost is a little higher than we might find somewhere else.

 
At March 7, 2008 at 7:43 PM , Anonymous Snigglefrits said...

Heh, like someone above, I've had them try that crap with me, but I'd never seen them try it with a man.

I spent more time out in the shop with Daddy growing up than I did in the kitchen with Mama. I could take a motor apart (and basically put it back together) years before I learned to cook.

I cannot count the times some dude at the garage or hardware store tried to pat-pat ignorant little me on the head and feed me some line of BS, convinced I didn't know a brake pad from an oven mitt.

Looking them dead in the eye and calling bullshit usually ends that and they do what they're supposed to.

Guess I feel a bit better knowing it's not just the "little woman" they try to pull that crap with.

 
At March 7, 2008 at 9:07 PM , Anonymous KurtP said...

I guess I've been lucky over here. I only had one BrakeChack (on Nacodochess San Antonios N.E. side) screw me about brakes.

I've had them do al;most everything I can't, or don't want to do, and have a lifetime warentee.

 
At March 7, 2008 at 9:57 PM , Anonymous Cheesy said...

LOL@ Jeannie!
And always ALWAYS ask for the old replaced parts..always....

 
At March 7, 2008 at 10:18 PM , Anonymous Jeff B said...

I've got a bridge for sale...interested?

 
At March 8, 2008 at 12:42 AM , Anonymous Just John said...

I freakin' hate auto mechanics. Luckily, I know just enough about repairs to know that I don't want to do many of them myself, and to call bullshit when they try to tell me that the "flux capacitor" needs to be replaced. Assholes.

I'm glad that we found a decent mech here in Okinawa. Word of mouth is huge for small businesses here; they just dry up and blow away if they screw a customer.

 
At March 8, 2008 at 4:55 AM , Anonymous jenafear said...

I finally found a repair shop I really like. I'm an ignoramus about cars. These guys will show me the problem on the car and explain it to me. I don't understand it all the time, but I believe them so it's either a good sell, or they are telling the truth. I trust them a bit unlike most mechanics I've had in the past.

 
At March 8, 2008 at 7:47 AM , Anonymous Sahefa said...

Thankyou for leaving such a helpful comment.

 
At March 8, 2008 at 7:48 AM , Anonymous John McElveen said...

Hammer,

I can't EVER see you getting taken for a ride (pun intended). Thanks for the info- I take all my past bad experiences and make sure I use them for the next time too. However- if someone has the wisdom to pass on what to look out for I surely appreciate it.

And one of my biggest weaknesses is Engines. I can do the basics- but I could still get scammed on a lot of things---thanks again Bro for the free PSA!!!!

John

PS: More Vietnam letters if possible- that was riveting and gives me a glimpse into something I missed by 1 year!!!

 
At March 8, 2008 at 8:33 AM , Anonymous The Phosgene Kid said...

Sears used to be the worst until the Feds stepped in and told them they couldn't do repairs anymore. I'd take the car in for tires and the shop manager would come up to me with a printout a yard long of things that "needed" to be done.

 
At March 8, 2008 at 12:09 PM , Anonymous Scarlet said...

Trusting mechanics? Never! I only go through recommendations and even they try to bs me into repairs I don't need.

I love how you are so calm in these situations, and you're right about what people wear...you can't even trust someone in a "habit."

 
At March 8, 2008 at 6:05 PM , Anonymous kvegas911 said...

I know it's so sterotypical....but I have Hubby and Dad take care of that mess. I've been screwed too much.

 
At March 8, 2008 at 8:13 PM , Anonymous Ripple said...

Yeah, they always want to turn the rotors, don't they? Then they tell you how thin they are and they might warp so really you'd be better off with new ones. I hate going to get the oil changed because it's never just an oil change, oh no. They come back with a laundry list of thing that need to be done. The last time I went, they tried to tell me that I needed to change my valve cover gasket. I told them "no way". I told them to change the air filter and that seemed to satisfy them. Then they came back and told me it was actually the PCV valve that was causing the oily residue and this I agreed with. Of course he warned me about what poor condition my belt was in and my timing belt was a concern. I told them we'll worry about that "next time". I just wish that for once they could change my oil and just leave it at that. But I'm always afraid that if I insist on just doing the oil and nothing else, they'll screw up something else on purpose.

 
At March 9, 2008 at 5:37 AM , Anonymous glxi390 said...

NEW rotors, about $ 18.00, set of front pads[4], $14. and change. Anything over that is just gravy for the 'mechanic'.Oil change, and brake shops, seem to prey on the unknowledgable, and they're usually staffed by kids hired off the street. They are to auto mechanics, what McDonalds is to fine dining.

 
At March 9, 2008 at 7:43 AM , Anonymous ordinaryjanet said...

I don't know. If I was in a shop and the mechanic was giving me all this info on what needs to be done and some stranger told me I didn't need it, I wouldn't know who to believe. I think that's why so many women get their husbands or boyfriends or brothers to deal with the car repair stuff. Women expect to be victimized. I wish my dad had taught me more about cars, and young women should learn more about cars-they don't need to learn the principles of internal combustion, just how to tell if something is wrong or not.

 
At March 9, 2008 at 12:05 PM , Anonymous Dan O. said...

I'm lucky. There's a gas station 2 blocks away where I know most of the mechanics. When they give me a choice of what to do, I tell them do whatever they'd do it it were their vehicle. I trust them that much.

One of them offer has even offered to do work at his house for the cost of parts. Of course he gets a case of beer for his friendship. In return I've fixed a stereo tuner and a CD player for him and helped with other stuff.

It's good to have friends with different skills who will barter.

 
At March 10, 2008 at 6:27 AM , Anonymous phlegmfatale said...

about 15 years ago, the local news did an investigative report with secret cameras filming scheister mechanics screwing people for unnecessary repairs. At the end of the article, they said on a bright note, that they highly recommended my dad's garage. Apparently, they came in with something simply un-hooked under the hood, dad saw it immediately and popped it back on, and refused even the $5 the reporter offered. My dad is a rarity, as well as being a superb mechanic.

 
At March 10, 2008 at 7:47 AM , Anonymous IEAT_SNOWMANPOOP said...

Thats why my hubby has a such a huge customer base. He is honest with them and doesn't sell them what the car doesn't need. People appreciate being treated like a human and not a moron.

 
At March 12, 2008 at 7:20 AM , Anonymous This is me. said...

As a single parent, I schooled myself on the workings under the hood of my Pontiac. I had to. With only my income and no child support, I couldn't afford otherwise.

But now I have Shark and his dad who has been a mechanic all of his life.

I breathe so much easier now. I don't miss that sinking feeling in the pit of my stomach when the check engine light comes on.

Living a panic-free life is the bomb!!

 
At March 17, 2008 at 9:58 AM , Anonymous Chris in SE TX said...

Damn, Hammer! Your advice has just deprived me from an opportunity to learn from my own screwing experience! :)

Unfortunately, you're completely right. Like you've said, I've found that many (NOT ALL) of the repair people will screw you over if given a chance....

Seems that many of the chains are really bad in that respect....

 
At April 14, 2008 at 9:23 AM , Anonymous Dedicated_Dad said...

The worst USED to be the transmissions shops. They'd advertise "free inspection" or "$10 fluid change..."

They'd then remove the pan from the bottom of the trans, and show the customer the glitter, telling them the trans was falling apart and sell them a "rebuild."

I worked for a girly-man who fell for this. $1800 in UNNEEDED repair.

If it is running fine, shifting fine, not grinding, etc then it IS FINE. Don't be an idiot.

DD

 

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